Track the issue in App360
Let’s explore App360 to find the failing component of our demo application.
Open your Logz.io tab and navigate to App360.
Your services list should look like on the screenshot below. There is a raise in Errors ratio for some of the services.
Switch to the Map view
The same 3 services are marked red as the ones having the highest errors rate.
Let’s explore whas is happening in the productcatalogservice. Click on it and select productcatalogservice Drill-down
We can clearly see that oteldemo.ProductCatalogService/GetProduct operation is the source of errors
Click on it and select one of the traces with status code 13
This will bring us to the trace details where you can expand the span with an exclamation mark and then expand the Tags
We’ve found the problematic product!
Check how this looks on our website
Navigate to the tab where you have the application frontend and try opening this product
The page won’t show any details. Check the URL, it’s the same product we saw in the span.